Clear, concise, and timely communication between hosts and guests throughout the booking and stay process.
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Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
Refers to the practice of listing and managing short-term rentals on multiple platforms, such as Airbnb, VRBO, and Booking.com, to reach a…
The common needs, wants, and preferences of guests staying in short-term rentals, including cleanliness, comfort, convenience, and communication.