The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.
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Implementing measures to verify guest identities, assess risk factors, and mitigate potential issues related to security and property damage.
A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
Methods employed to vet potential guests before confirming bookings, including verifying identities, reviewing guest profiles, and setting reservation requirements.
The process of tracking and analyzing income generated from short-term rentals, factoring in occupancy rates, average daily rates, and expenses.