The shared responsibility of responding to guest inquiries, providing information, and addressing concerns throughout the booking and stay process in a short-term rental, often handled by co-hosts or a property manager.
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Implementing security features and protocols to protect short-term rental properties from theft, damage, and unauthorized access, ensuring guest safety.
A booking made directly through a vacation rental property’s website or other channels owned by the property manager, bypassing third-party platforms.
Providing high-quality irons, ironing boards, and even garment steamers as amenities for guests, catering to business travelers or those attending special events.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.