The process of a guest booking a property directly through the host’s website or other channels, bypassing third-party platforms.
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Prioritizing the guest experience in all aspects of property management, from communication and maintenance to problem-solving and feedback.
The method by which guests gain entry to the rental property, such as keyless entry systems, lockboxes, or in-person check-ins.
The responsibility of a short-term rental host or property manager to compensate for damages or injuries that occur on the property during…
Effectively recruiting, training, scheduling, and managing cleaning personnel to ensure consistent cleaning standards and a positive guest experience.