Strategies and tools used to build and manage positive relationships with guests, fostering loyalty and repeat bookings.
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Refers to the strategy of encouraging guests to book directly through a host’s own website or channels, bypassing third-party platforms and their…
A mutually agreed-upon framework between property owners and co-hosts or property managers that determines the rental rates, fees, and any revenue sharing…
The exchange of information and interaction between a short-term rental owner/manager and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, and…
A documented plan outlining emergency procedures and evacuation routes in case of a fire at a short-term rental property. Essential for guest…