The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.
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An online platform or app providing guests with access to booking information, house manuals, local recommendations, and communication channels with the host.
A legally binding contract between a property owner and a property manager, outlining the terms of service and responsibilities of both parties.
Refers to using rental income from platforms like Airbnb and VRBO to finance travel expenses for personal trips and vacations.
A program offered by some platforms like Airbnb that provides protection for hosts against damages caused by guests, subject to specific terms…