The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.
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Tools used to automate and manage tasks related to short-term rental operations, such as cleaning, maintenance, communication, and check-ins.
A cancellation policy that allows guests to cancel their booking for free or with a partial refund up to a certain time…
A type of countertop made from gneiss, a durable and aesthetically pleasing metamorphic rock, often featured in kitchens or bathrooms of high-end…
Exhaustion experienced from excessive video conferencing, relevant for hosts conducting virtual tours or remote guest interactions.