A refundable amount of money collected by hosts from guests before their stay to cover potential damages or losses to the short-term rental property.
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A curated guide provided to guests with information about the local area, including recommendations for restaurants, attractions, transportation, and more.
A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to…
All aspects of a short-term rental business that involve direct interaction with guests, including communication, check-in/out, concierge services, and handling guest requests.
Actively monitoring, responding to, and managing guest reviews across various platforms, addressing concerns, highlighting positive feedback, and maintaining a strong online reputation.