A hotel brand under the Accor group known for its vibrant and budget-friendly accommodations.
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Detailed information provided to guests about how to access the property upon arrival, including check-in procedures, key codes, and any special instructions.
The process of monitoring, managing, and responding to online reviews and feedback from guests to maintain a positive brand image.
A series of automated emails sent to guests before, during, and after their stay, providing important information, confirming details, and enhancing their…
Strategies and tactics employed by hosts to attract bookings during periods of low demand or off-season.