The brand’s focus on providing simple, comfortable, and affordable accommodations for value-conscious travelers.
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When a potential guest begins the booking process but leaves the platform or website before completing the reservation.
A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
Using software to automate guest communication, such as sending check-in instructions, answering FAQs, or requesting reviews.
Creating a comprehensive Frequently Asked Questions (FAQ) section on the listing page or in the house manual to provide quick answers to…