Having plans and procedures in place to handle emergencies that may arise during a guest’s stay, such as natural disasters, medical emergencies, or security incidents.
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A metric that measures how quickly and consistently a host responds to inquiries and messages from potential guests on short-term rental platforms.
Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
A booking system where guests can reserve a property without waiting for host confirmation, streamlining the booking process.
A cleaning approach emphasizing environmentally friendly practices and products, often preferred by eco-conscious guests and hosts in short-term rentals.