Communication between hosts and guests through platform messaging systems or other channels, facilitating booking inquiries, check-in instructions, and support.
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A guest review posted on a website or platform other than Airbnb or VRBO, such as TripAdvisor, Google Reviews, or social media.
A process that allows guests to access the rental property without in-person interaction, often using keyless entry systems, lockboxes, or smart locks.
Specialized insurance policies designed to cover multiple short-term rental properties under a single policy, often offering broader coverage than traditional homeowner’s insurance.
Adjusting rental rates strategically during periods of lower demand, such as the off-season or weekdays, to attract more bookings and maximize occupancy.