A set of questions sent to potential guests before booking to gather information about their travel purpose, preferences, and expectations, helping hosts to screen guests and ensure a good fit.
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A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
The awareness and respect for different cultural norms, values, and practices when hosting guests from diverse backgrounds in a short-term rental setting.
Implementing systems and procedures to ensure the consistent delivery of high-quality guest experiences, encompassing property cleanliness, maintenance, amenities, and overall satisfaction.
A set of rules and recommendations for maintaining consistency in brand voice, tone, and style across all communication channels for a short-term…