A central interface within a property management platform or software that provides hosts with a clear and concise overview of their listings, bookings, guest communication, financial performance, and other relevant information.
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A cancellation policy that allows guests to cancel their reservation and receive a full or partial refund up to a certain point…
The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and…
The process of addressing and resolving problems or disputes that may arise between hosts and guests during a short-term rental stay.
A somewhat critical term used to describe a short-term rental guest who is perceived as entitled, demanding, or disrespectful of the property…