A communication system that integrates various messaging channels, such as email, SMS, and in-app messaging, allowing hosts to manage all guest communication from a single platform.
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A metric tracked by Airbnb and VRBO that measures how quickly and consistently hosts respond to inquiries and booking requests.
A law or regulation enacted by a local government that specifically addresses short-term rentals, often covering aspects like registration, licensing, zoning, and…
The proactive practice of shaping guest perceptions and online reputation through positive reviews, prompt communication, and addressing concerns.
A web-based service that allows users to create automated workflows, called “applets,” by connecting different apps and devices. Hosts can use IFTTT…