Strategies and practices aimed at minimizing the time and resources required between guest bookings, maximizing occupancy rates and revenue.
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Additional services offered to guests for an extra fee, such as grocery delivery, in-room dining, or laundry services.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
A research method used to evaluate the ease of use and effectiveness of a short-term rental platform or website by observing how…
The steps involved in welcoming a new guest to a short-term rental, from booking confirmation to check-out instructions.