Elements influencing guest trust and booking decisions, including reviews, property descriptions, host communication, and verification badges.
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The practice of being transparent and disclosing all fees and charges associated with a short-term rental upfront, ensuring guests are fully aware…
On platforms like Airbnb, a guest review that is displayed without a corresponding host review. This occurs when the host doesn’t leave…
Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
Measures taken to ensure the safety of guests using pools, hot tubs, or other water features at a short-term rental property. This…