The practice of actively encouraging guests to leave reviews after their stay, often through personalized messages or automated reminders.
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A web conferencing platform that allows hosts to hold virtual tours, meetings, and answer guest questions remotely.
A rating given to businesses by the Better Business Bureau (BBB) based on their trustworthiness and performance. A good BBB rating can…
The use of technology to automate tasks like booking management, communication, and guest access, improving efficiency.
Developing effective communication protocols for interacting with guests before, during, and after their stay, using various channels like messaging apps and email.