The practice of actively encouraging guests to leave reviews after their stay, often through personalized messages or automated reminders.
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The process of preparing a short-term rental property for the winter season, especially in colder climates, to prevent damage from freezing temperatures,…
A labor market characterized by short-term contracts or freelance work, often facilitated by online platforms, relevant to the flexible nature of short-term…
Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and…