A secure and convenient method for hosts to provide guests with access to the property, such as lockboxes, smart locks, or in-person check-in.
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The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing…
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…