Prompt, clear, and helpful communication from hosts to guests throughout the entire booking process and stay.
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A program offered by some platforms like Airbnb that provides protection for hosts against damages caused by guests, subject to specific terms…
Desirable features and facilities provided within a short-term rental property to enhance guest comfort and convenience, such as high-speed internet, streaming services,…
Providing amenities and conveniences that cater specifically to the needs, interests, and expectations of the defined target market to enhance guest satisfaction.
The proactive practice of shaping guest perceptions and online reputation through positive reviews, prompt communication, and addressing concerns.