The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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A one-time fee charged to guests to cover the cost of cleaning the short-term rental property after their departure.
Different communication channels used in short-term rental management, including in-app messaging, email, SMS, and phone calls.
A dedicated website created by a host or property manager to accept direct bookings from guests, bypassing third-party platforms.
The use of high-quality, professional photography to showcase short-term rental properties in the best possible light, attracting potential guests and maximizing bookings.