The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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A list of commonly asked questions by potential guests about the property, amenities, booking process, or local area, along with clear and…
Windows with a darkened or colored film applied to reduce heat gain, enhance privacy, and protect furnishings from UV rays.
A system used in the United States to rate the suitability of films for different age groups, which can be a consideration…
A one-time fee charged to guests to cover the cost of cleaning the short-term rental property after their stay.