The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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The art of crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay communication.
Creating curated music playlists that align with the vibe and target audience of a short-term rental to enhance the guest experience.
The exchange of information and interactions between hosts and guests throughout the entire short-term rental process.
A satirical term for a basic, ubiquitous amenity provided in a short-term rental, such as instant coffee or generic toiletries, often perceived…