The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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The practice of providing a generous supply of essential amenities upfront, such as toiletries, coffee, and cleaning supplies, to enhance guest comfort…
A system for cleaning multiple properties where each property is assigned a specific day or time slot for cleaning.
The fundamental redesign and implementation of core business processes within a short-term rental operation to achieve dramatic improvements in performance, efficiency, and…
A system using smart sensors to detect noise levels in a property, helping hosts prevent parties and disturbances while respecting guest privacy.