The ongoing interaction between hosts/property managers and their guests, encompassing pre-arrival information, check-in instructions, during-stay support, and post-stay feedback.
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Techniques used by hosts to alleviate common concerns and anxieties potential guests may have about booking a short-term rental, such as safety,…
Implementing secure and convenient methods for key exchange, such as lockboxes, smart locks, or personalized instructions, to ensure smooth guest arrivals and…
When a host-sent special offer or pre-approval for a booking request expires after a certain period of time, requiring the guest to…
A property owner who does not reside at the rental property and rents it out entirely to guests.