The ongoing interaction between hosts/property managers and their guests, encompassing pre-arrival information, check-in instructions, during-stay support, and post-stay feedback.
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A thorough cleaning process that goes beyond basic sanitation, focusing on frequently touched surfaces and using hospital-grade disinfectants. Especially important in the…
Local, regional, and national regulations that govern short-term rental operations, including zoning restrictions, licensing requirements, and tax obligations.
A physical or digital guide provided to guests upon arrival, containing essential information about the property, amenities, house rules, and local recommendations.
Actively monitoring, responding to, and managing guest reviews across various platforms. This includes encouraging positive reviews, addressing negative feedback constructively, and using…