Maintaining proactive and responsive communication with guests before, during, and after their stay to enhance their experience and encourage positive reviews.
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Digital checklists used by hosts or cleaning services to ensure consistent cleaning standards and track cleaning tasks for each turnover.
A recreational activity that involves using GPS coordinates to locate hidden containers (geocaches) in outdoor locations. Short-term rental hosts can provide information…
Pre-written messages used by hosts to efficiently respond to common guest inquiries or situations, while maintaining a personalized and professional tone.
Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.