The process of monitoring, responding to, and leveraging guest reviews to improve the rental experience, build reputation, and attract future bookings.
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A set of rules and conditions that determine the refund amount a guest receives if they cancel their booking.
The practice of setting clear and realistic expectations with guests regarding the property, amenities, and house rules to avoid misunderstandings and ensure…
An online platform or app that provides guests with a centralized hub for accessing booking information, communication tools, and property details.