The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
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Refers to instances where a property appears occupied on a short-term rental platform despite being actually vacant, often employed to manipulate search…
A software solution that allows hosts to schedule and automate guest communication, such as sending booking confirmations, check-in instructions, and post-stay follow-ups,…
A feature within a property management software or platform that consolidates all guest communication from multiple channels, such as Airbnb, VRBO, and…
Understanding and respecting the preferred communication channels and styles of individual guests, enhancing guest satisfaction and fostering positive interactions.