The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
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An estimate of the profit a host can expect to earn from their short-term rental property after deducting all expenses, including mortgage,…
A communication style that is clear, respectful, and inclusive, addressing the needs and concerns of all guests regardless of background or ability.
A promise made to short-term rental guests, often by a property manager or platform, assuring a certain level of quality or a…
A comprehensive resource provided to guests with information about the property, local attractions, dining options, transportation, and house rules.