The art of crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay communication.
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The process of attracting and converting potential guests into paying customers for a short-term rental property.
A feature on booking platforms that allows guests to reserve a property instantly with a single click, streamlining the booking process.
Amenities provided in a short-term rental to enhance guest comfort, such as high-quality linens, pillows, and blankets.
A situation where a host accepts a higher offer from another guest after already accepting a booking, often leading to cancellations and…