A business approach in short-term rentals that focuses on highlighting the unique benefits and experiences offered by vacation rentals compared to traditional hotels, emphasizing elements like home-like amenities, personalized touches, and local immersion.
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Software or systems used to manage interactions with potential and existing guests, including inquiries, bookings, and communication.
The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
A system that allows guests to access the rental property using a code, app, or other electronic means, eliminating the need for…
Temporary disruptions in utility services (e.g., power outages, water shut-offs) that can impact guest comfort and require prompt attention.