The comprehensive process of handling guest interactions, from pre-booking inquiries to post-stay follow-ups.
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The total income generated from short-term rental bookings during the third quarter of the year, before deducting any expenses.
Software or platforms that automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.
Providing round-the-clock assistance to guests, addressing inquiries, and resolving issues at any time of day or night.
A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural…