The exchange of information between hosts and guests throughout the booking and stay process.
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A centralized platform within a channel manager or property management system that provides data visualizations and insights on booking trends, revenue, and…
Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
A process that allows guests to access the rental property without meeting the host in person, often using keypads, lock boxes, or…
The practice of maintaining consistent rental rates across different booking platforms to avoid channel conflict.