A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management.
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The practice of tailoring communication with guests to their individual needs and preferences, fostering a more positive and engaging experience throughout their…
A comprehensive list of all furniture, appliances, amenities, and supplies provided within a short-term rental, used for both management and guest communication…
A comprehensive guide provided to guests upon arrival, containing information about the property, amenities, house rules, local recommendations, and emergency contacts.
A contract between a host and a service provider, outlining specific performance expectations, response times, and service guarantees for tasks like cleaning,…