A set of clearly defined rules and expectations for guests staying at a short-term rental property. These rules typically cover things like noise levels, smoking, pets, and parties.
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A record of all interactions and communications with guests, including inquiries, booking confirmations, and issue resolutions.
The exchange of information and interactions between hosts and guests before, during, and after a short-term rental stay.
Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
Software solutions that help hosts monitor, analyze, and respond to guest reviews across multiple platforms like Airbnb and VRBO.