Refers to the tourism industry in Gqeberha (formerly Port Elizabeth), South Africa, known for its beaches, wildlife, and cultural attractions, relevant for short-term rentals targeting this market.
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The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and…
The terms and conditions that outline the rules and penalties for canceling a short-term rental booking, for both hosts and guests.
A decline in the number or quality of reviews received by a short-term rental property, potentially indicating issues with guest satisfaction or…
An agreement where a property owner grants a single property manager or platform exclusive rights to market and manage their short-term rental.