A free tool from Google that allows businesses to manage their online presence across Google Search and Maps, crucial for short-term rentals to attract local bookings.
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The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.
A playful term for an ideal guest who is respectful, responsible, and leaves positive reviews after their stay.
Third-party services that provide identity verification and background checks on potential guests to help hosts make informed booking decisions.
The recognition that building relationships with both guests and the local community is essential for long-term success in short-term rental management.