A situation where a guest makes a booking but then stops all communication with the host, often without checking in or providing a reason for cancellation.
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Promoting short-term rentals and reaching potential guests through targeted advertising or guest appearances on relevant podcasts.
Methods and technologies used to manage and secure access to a short-term rental property, such as smart locks, keypads, or lockboxes.
Providing a well-stocked first aid kit at the rental property to ensure guest safety and preparedness in case of minor injuries.
The stage in the guest journey when potential guests research and form opinions about a short-term rental before booking.