Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
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A recognition program by Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria, such as high ratings…
A collection of essential supplies and resources readily available at the rental property to address unforeseen events, such as first-aid kits, fire…
A central interface in property management software that provides an overview of key metrics, such as bookings, revenue, occupancy rates, and guest…
The commitment a short-term rental brand makes to its guests, outlining the value and experience they can expect.