A physical or digital booklet provided to guests upon arrival, containing essential information about the rental property, house rules, local recommendations, and emergency contacts.
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An additional fee charged to guests for optional amenities or services beyond the standard rental offering, such as early check-in, late check-out,…
A proactive approach to guest communication that emphasizes providing detailed information and frequent updates to ensure a smooth and enjoyable stay.
A personalized and attentive approach to guest communication and support, exceeding expectations and fostering positive relationships with renters.
Communication exchanged between hosts and guests through spoken words, either in person or remotely, which can be important for building rapport and…