Structured questionnaires used to collect feedback from guests after their stay, providing insights into their experience, satisfaction levels, and areas for improvement.
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Detailed instructions provided to guests explaining how to access the property upon arrival. This can include information about key codes, lockboxes, parking,…
An application by Ibis hotels for guests to manage their bookings, access hotel information, and request services.
The process of actively monitoring, responding to, and leveraging guest reviews across multiple platforms to improve reputation and attract bookings.
An estimate of a short-term rental property’s worth based on factors such as location, size, amenities, and comparable properties in the market.