A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management and operations.
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An insurance policy or service plan that covers damages to furniture within a short-term rental property caused by guests or accidents.
Temporary disruptions in utility services (e.g., power outages, water shut-offs) that can impact guest comfort and require prompt attention.
The speed and quality of communication between hosts and potential or current guests, influencing booking decisions and overall guest satisfaction.
Refers to the fluctuations or variations in demand for short-term rentals due to seasonality, events, or other market factors.