A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management and operations.
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Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.
A system that allows for temperature control in different areas or
A term for a host who approaches their short-term rental business with an entrepreneurial mindset, constantly seeking growth, innovation, and new opportunities.
The process of confirming a guest’s identity and booking details to prevent fraud and ensure security.