Data that guests willingly and proactively share with a host or property manager, such as preferences, special requests, or feedback, allowing for personalized experiences and targeted marketing.
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Understanding and adapting to guests’ preferred communication channels and frequency, whether it’s through messaging apps, email, or phone calls, while respecting their…
A customer service and support ticketing system that can be used by short-term rental hosts to manage guest inquiries, resolve issues, and…
The process of monitoring, responding to, and leveraging guest reviews to improve the reputation and booking potential of a short-term rental property.
Providing a seamless and contactless check-in experience for guests using technology such as smart locks, keypads, or lock boxes.