Comprehensive training programs designed for employees who directly interact with guests, such as cleaning staff, maintenance personnel, and on-site property managers.
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The percentage of time a short-term rental property is booked and occupied by paying guests over a specific period, indicating the property’s…
Establishing clear, timely, and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, enhancing satisfaction and building rapport.
All aspects of managing the guest experience from the initial inquiry to check-out, encompassing communication, booking management, check-in/out procedures, and guest services.
A common listing feature indicating that the rental price includes the cost of essential utilities like electricity, water, gas, and internet.