All aspects of a short-term rental business that involve direct interaction with guests, including communication, check-in/out, concierge services, and handling guest requests.
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Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.
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When a guest books a rental property directly through the host’s website or other channels, bypassing third-party platforms like Airbnb or VRBO.
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