Identifying and proactively addressing the most common questions that guests have about the property, check-in process, and local area, improving communication and guest satisfaction.
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The process of dividing potential guests into specific groups based on shared characteristics, allowing hosts to tailor their marketing efforts and property…
A refundable amount collected from guests before their stay to cover potential damages to the property. It is typically managed through the…
A refundable amount held by the host to cover potential damages or losses caused by guests during their stay.
A resource provided by hosts or property managers to guests, offering information and recommendations about the local area, including restaurants, attractions, and…