Offering guest communication and support in multiple languages through staff or translation services to cater to international travelers.
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A recognition program on Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria.
Detailed information provided to guests about how to access the property upon arrival, including check-in procedures, key codes, and any special instructions.
Comprehensive training programs designed for employees who directly interact with guests, such as cleaning staff, maintenance personnel, and on-site property managers.
Reviews, ratings, and comments provided by guests after their stay, offering valuable insights into guest satisfaction and areas for improvement.