The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
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Additional income generated through offering extra services or amenities to short-term rental guests, such as airport transfers, grocery delivery, or guided tours.
The average cost incurred to acquire a new guest, including marketing, advertising, and platform fees.
A security measure used by rental platforms to verify the identity of hosts and guests through a phone call or text message.
An online platform or marketplace specifically designed for short-term rental hosts to sell additional products or services to their guests.