The continuous cycle of gathering guest feedback, analyzing it for areas of improvement, implementing changes, and then seeking further feedback to ensure guest satisfaction.
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The ongoing interaction between hosts and guests, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
An individual piece of information collected and analyzed in the context of short-term rental management, such as occupancy rates, average daily rates,…
Refers to the areas of a short-term rental property that are visible and accessible to guests, such as the living room, dining…
Measures taken to ensure the safety and security of guests and the property, such as installing smoke detectors, carbon monoxide detectors, and…