The continuous cycle of gathering guest feedback, analyzing it for areas of improvement, implementing changes, and then seeking further feedback to ensure guest satisfaction.
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A thoughtful gesture of hospitality provided to guests upon arrival, typically containing local treats, beverages, or amenities to enhance their stay.
A legally binding contract between a property owner and a property manager outlining the terms and conditions of their professional relationship.
A digital wallet platform developed by Google that allows guests to make secure and contactless payments for their short-term rental bookings.
All the interactions and communication channels between a vacation rental host and their guests throughout the entire guest journey.