Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.
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A legally binding contract between a property owner and a property manager, outlining the terms of service and responsibilities of both parties.
A booking option offered to guests at a lower price, but with a strict cancellation policy that forfeits the entire payment if…
A comprehensive list of items and standards used to ensure a rental property consistently meets guest expectations and safety regulations.
A type of hardwood native to Hawaii that is often used in furniture and decor, adding a touch of local flavor to…