Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.
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A colloquial term for a short-term rental listing that is perceived as generic, lacking in detailed descriptions, or relying heavily on stock…
Sustainable and environmentally conscious products and practices offered at the property, such as biodegradable toiletries or energy-efficient appliances.
Additional offerings provided by hosts or management companies to enhance the guest experience, such as airport transfers, grocery delivery, or local tour…
Refers to a traditional business with a physical location, as opposed to an online-only business. In the context of short-term rentals, it…