The process of actively monitoring, responding to, and leveraging guest reviews across multiple platforms to improve reputation and attract bookings.
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An Albanian word for “twilight.” Highlighting the ambiance and views during “gjyslyngor” or twilight hours in your listing, especially if your property…
A type of smart lock often used for keyless entry in short-term rentals. It allows guests to unlock the door using their…
A communication method where messages are not exchanged in real-time, allowing hosts and guests to respond at their convenience. Examples include emails,…
Strategies for mitigating the impact of negative guest reviews, including responding professionally, addressing concerns, and improving services.