The process of actively monitoring, responding to, and leveraging guest reviews across multiple platforms to improve reputation and attract bookings.
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A system that allows guests to access the property using a code, app, or other digital means, eliminating the need for physical…
A tool that analyzes market data, seasonality, and demand to help hosts optimize their pricing strategy and maximize revenue.
Regularly reviewing and analyzing property performance data, such as occupancy rates, average daily rates, and guest feedback, to identify areas for improvement…
Effectively and promptly addressing guest inquiries, requests, and issues through various communication channels to ensure a positive experience.