Basic necessities provided to guests in a short-term rental, such as toiletries, linens, and kitchen essentials, ensuring a comfortable stay.
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Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.
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Detailed guidelines and procedures for cleaning and sanitizing short-term rental properties between guest stays, ensuring hygiene and guest safety.
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.