A documented procedure outlining how guest complaints, issues, or emergencies are handled and escalated within a short-term rental business.
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A metaphorical term representing the intangible aspects of a short-term rental experience, such as the overall ambiance, host communication, and guest satisfaction.
The use of online channels and strategies to promote short-term rental properties and reach potential guests.
Measures taken to protect hosts and guests from fraudulent emails or websites attempting to steal personal information, such as login credentials or…
Travel insurance specifically covering trips within Europe, often required for Schengen visa applications, which hosts can recommend to international guests.